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Explore the Collection

The Tapestry Queen

Ruddle's Riddle

The Inventor's Dragon

Our Shipping Policy

How It Works

  1. Shipping Destinations: At present, Bright Stork can only ship to addresses within the United Kingdom (UK). We apologize for any inconvenience caused. However, all Bright Stork books can be purchased worldwide from Amazon.

  2. Refunds for Damaged or Torn Books: Please note that Bright Stork does not offer refunds or replacements for books that arrive damaged or torn. We take great care in packaging and handling our products to ensure they reach you in pristine condition. However, once the books leave our premises and are in transit, we cannot be held responsible for any damages incurred during shipping.

  3. UK 14-Day Right to Return: As a customer in the UK, you have the right to return your purchased books within 14 days from the date of receipt. This right to return is in accordance with UK consumer law. If you decide to return a book within this timeframe, please follow the return instructions outlined below.

  4. Return Costs: If the book you received is faulty or damaged, the responsibility for covering the return costs lies with Bright Stork. We will arrange for a return label or reimburse you for the return postage upon verification of the issue.However, if you are returning a book because you changed your mind or if the book is not faulty, the buyer is responsible for the return postage costs. We recommend using a tracked shipping method to ensure the safe return of the item. Please note that Bright Stork will not be responsible for any lost or undelivered return packages.

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Return Instructions: To initiate a return, please follow these steps:

  • Contact Bright Stork's customer support within 14 days of receiving your order to request a return. You can reach us at [insert contact information].

  • Our customer support team will provide you with detailed instructions on how to proceed with the return, including the return address.

  • Pack the book securely in its original packaging or an appropriate shipping material to prevent any further damage during transit.

  • Attach the return label provided by Bright Stork (in case of faulty or damaged books) or arrange for shipping and pay for the return postage (in case of change of mind).

  • Send the package back to the designated return address.

 

Once we receive the returned book, our team will inspect it to ensure it meets the return criteria mentioned above. If the return is deemed valid, we will process the refund according to the original payment method within a reasonable timeframe.

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Please note that Bright Stork reserves the right to refuse returns or issue partial refunds if the returned book does not meet the specified criteria or if it is not received within the designated return timeframe.

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If you have any further questions or concerns regarding our shipping policy or the return process, please do not hesitate to contact our customer support team. We are here to assist you.

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Warranty Disclaimer

Warranty Disclaimer for Bright Stork

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  1. Introduction: Bright Stork provides this warranty disclaimer to outline the limitations and exclusions of warranties for products and services offered through our website. This disclaimer is in accordance with UK consumer law and applies to all users and customers of our website.

  2. No Warranty: 2.1. Bright Stork makes no representations or warranties of any kind, express or implied, regarding the products and services offered on our website. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

2.2. We do not warrant that the products and services provided through our website will meet your specific requirements, be uninterrupted, timely, secure, or error-free. We make reasonable efforts to ensure the accuracy, completeness, and reliability of the information and content on our website, but we do not guarantee its correctness or reliability.

  1. Limitation of Liability: 3.1. Bright Stork shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use or inability to use our products or services, even if we have been advised of the possibility of such damages.

3.2. This limitation of liability applies to any damages or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, or destruction of, unauthorized access to, alteration of, or use of any record, whether for breach of contract, tort, negligence, or any other cause of action.

  1. Exclusions: 4.1. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Therefore, some of the above limitations may not apply to you.

  2. Severability: 5.1. If any provision of this warranty disclaimer is found to be unenforceable or invalid under applicable law, such provision shall be deemed to be modified to the minimum extent necessary to make it valid, enforceable, and consistent with the original intent. The remaining provisions shall continue to be valid and enforceable.

  3. Policy Changes: 6.1. Bright Stork reserves the right to update or modify this warranty disclaimer as required by law or to reflect changes in our products, services, or business operations. We encourage you to review this disclaimer periodically to stay informed about your rights and responsibilities.

  4. Contact Information: 7.1. If you have any questions or concerns regarding this warranty disclaimer or any other inquiries, please contact us using the following details:

By using our website and engaging with our products and services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this warranty disclaimer.

Our Privacy Policy

Data Protection Policy for Bright Stork 

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  1. Introduction: Bright Stork is committed to protecting the privacy and personal information of our customers, employees, and any other individuals whose data we may handle in accordance with UK and European data protection laws, including the General Data Protection Regulation (GDPR). This Data Protection Policy outlines our practices and procedures regarding the collection, use, storage, and disclosure of personal data through our website.

  2. Data Collection and Use: 2.1. Personal Information: We may collect personal information through our website, such as names, addresses, contact details, and payment information. This information is collected for specific and legitimate purposes, including order processing, customer support, and marketing communications. We will only collect and use personal information with the consent of the individuals involved or on another lawful basis.

2.2. Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance user experience and gather information about website usage. These technologies may collect and store non-personal information, such as IP addresses, browser types, and referring pages. By using our website, you consent to the use of cookies and tracking technologies as described in our separate Cookies Policy.

  1. Data Security: 3.1. Data Security Measures: Bright Stork employs appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. We regularly review and update our security procedures to ensure the ongoing confidentiality, integrity, and availability of personal data.

3.2. Third-Party Processors: In certain cases, we may engage third-party processors to handle personal data on our behalf, such as payment processors or shipping providers. These processors will be carefully selected and required to comply with relevant data protection laws and maintain appropriate security measures.

  1. Data Retention: 4.1. Retention Period: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Once the data is no longer needed, we will securely dispose of it in accordance with our data retention and deletion policies.

  2. Individual Rights: 5.1. Data Subject Rights: Individuals have certain rights regarding their personal data under applicable data protection laws. These rights may include the right to access, rectify, delete, restrict processing, or object to the processing of their personal data. Requests to exercise these rights can be made using the contact information provided in Section 7.

  3. Data Disclosure: 6.1. Third-Party Disclosure: We do not sell or disclose personal data to third parties for their own marketing purposes without the explicit consent of the individuals involved. However, we may disclose personal data to trusted third parties who assist us in delivering our services or conducting our business operations, subject to appropriate data protection agreements.

  4. Contact Information: 7.1. Data Controller: Bright Stork is the data controller responsible for the collection, use, storage, and disclosure of personal data through our website.

7.2. Contact Details: If you have any questions, concerns, or requests regarding the handling of your personal data or would like to exercise your data subject rights, please contact us using the following details:

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  1. Policy Updates: 8.1. Policy Changes: Bright Stork reserves the right to update or modify this Data Protection Policy as required by law or to reflect changes in our data processing practices. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

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